FAQ

Answers to common questions about BatchForce products and licensing.

What is BatchForce?

BatchForce is a suite of automation tools for content creators and stock contributors, combining browser extensions (Chrome) and desktop applications in one place. It reduces repetitive work on platforms like Freepik, with built-in metadata management and batch processing to boost speed and efficiency.

What products do you offer?

BatchForce offers a range of tools designed to support the workflows of content creators and stock contributors. Our current lineup includes: - Browser extensions: BatchForce Image and BatchForce Video for use on Freepik via Chrome and Chromium-based browsers. - Desktop applications: BatchForce Metadata, a Windows program for managing and editing image metadata in batches. - Bundles: BatchForce Suite combines the Image and Video extensions at a special price. We continuously develop and add new tools over time.

How does licensing work?

Access is tied to a license key. One license is valid for one machine, and can activate either an extension or a desktop app depending on the license type you purchased.

What is the difference between Yearly and Lifetime?

A Yearly license is valid for a fixed period of time. A Lifetime license provides permanent access, with update rights based on each product's terms.

What should I do if my license has a problem?

If you experience any issues with your license or cannot activate, please contact our Support team and we will help investigate and resolve it.

What is the BatchForce Suite?

A bundle that combines BatchForce Image and BatchForce Video into a single package, at a better value than buying them separately.

How do I install a browser extension (BatchForce Image / Video)?

Download the .zip file from your Dashboard → unzip it → open Chrome → go to Extensions → enable Developer Mode → click "Load unpacked" and select the folder → then activate with your license key.

How do I install a desktop app (BatchForce Metadata)?

Download the Windows installer from your Dashboard → install the program → launch it and activate with your license key.

Which operating systems do desktop apps support?

Currently we support Windows. Additional OS support may be added in the future.

Which browsers are supported for extensions?

Google Chrome and Chromium-based browsers such as Microsoft Edge are supported.

Do you offer a free trial?

Yes. Free trials are available for our desktop apps, so you can try them under the specified trial conditions before purchasing.

Do I need a BatchForce account?

Yes. An account is required to download products, manage your licenses, and access the Dashboard.

Where can I download my product after purchase?

You can download your products from the Dashboard on batchforce.app after logging in.

How do I update the program?

You can update through the built-in update system within the program. Update rights depend on the type of license you purchased.

Do I need to reset my license when changing computers?

If you want to move to a new computer, please contact our Support team to reset your license activation.

Do you offer refunds?

We evaluate refund requests on a case-by-case basis. If you experience any issues, please contact us within 14 days of purchase and our team will review and assist accordingly.

How do I get support?

You can reach our team through the Contact page or the channels listed on our website. We aim to respond within 24 hours.

Still have questions? We're here to help.